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ID Kalafati

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ID Kalafati

Issues in Business Management and Economics
Vol.6 (2), pp. 31-38 August, 2017
ISSN 2350-157X
Available online at
Author(s) retain the copyright of this article. Author(s) agree that this article remain permanently open access under the terms of the Creative Commons Attribution License 4.0 International License.

Original Research Article

The current situation and development prospects of cruise tourism on Kefalonia Island: The relation between satisfaction and intention to revisit using structural equation modeling

Evangelia D Parisi*1 and Ioanna D Kalafati2

1Department of Business Administration, University of the Aegean, Chios, Greece.
2Clinic Psychology,University of Hull UK.

*Corresponding Author E-mail: parisieuagelia(at)

date Received: May 4, 2018     date Accepted: June 22, 2018     date Published: August 10, 2018


Today, cruise tourism is the fastest growing sector of the travel and tourism industry. Yet, it is a neglected area with limited coverage in contemporary tourism literature. Cruise tourism has been concentrated in the Caribbean and the Mediterranean regions. However, operators are looking for alternative and exciting destinations. The island of Kefalonia is a possible alternative for cruise tourism. The purpose of paper is to critically examine the potential for cruise tourism in Kefalonia. In particular, it presents the current state of cruise tourism in the island of Kefalonia and identifies its potential as a port-of-call by investigating visitors’ impressions, satisfaction and intention to return in the future. The paper also identifies the factors that affect the formation of perceptions by visitors. This paper is intended to provide valuable information to operators willing to develop cruise tourism in the island. First, a discussion about global cruise industry is conducted. Primary data collection is carried out in Kefalonia during the peak of the cruise season in the last quarter of 2017. For this purpose, appropriately constructed questionnaires were used and statistical analyses were conducted. The findings yielded an overall positive satisfaction outcome, though some level of dissatisfaction was documented as well. Finally, some promising directions for future research are presented in order to help the concerned authorities implement effective tourism policies and establish the island as a cruise destination.

Key words: Kefalonia, cruise tourism, tourism development, tourism policies

Parisi and Kalafati