International Journal of Educational Policy Research and Review
Vol.3 (5), pp. 80-88 July, 2016
Available online at https://www.journalissues.org/IJEPRR/
Article ID:/16/EPRR/07/09 pages
Author(s) agree that this article remain permanently open access under the terms of the Creative Commons Attribution License 4.0 International License.
Original Research Article
Assessing employee empowerment implementation in popular hotels in Sunyani, Ghana
Vida Commey*, Noble Amoako Sarkodie and Monica Frimpong
Department of Hospitality Management, Sunyani Polytechnic, Sunyani-Ghana.
*Corresponding Author Email: vicom3000(at)yahoo.com
The study was undertaken to assess Employee Empowerment as a management tool and its challenges in hotels in the Sunyani Municipality. The main objective was to assess whether the hotels in Sunyani practice employee empowerment and challenges faced by implementers. Descriptive survey design was employed with the use of structured interview. Analysis of responses was done descriptively. A sample of 68 respondents comprising 8 managers/supervisors (2 from each of the selected hotels) and 60 employees from the 4 selected hotels. The findings revealed that employee empowerment concept is being implemented in the selected hotels which all the 8 managers representing 100% and 58 employees representing 96% agreed. This study is the first to empirically test how hospitality employees are empowered in Ghana. It was therefore recommended that hotels managements have to give reasonable level of autonomy to the employees to decide on the service they are rendering. This helps the employee to give prompt service to the customer by solving their problems and attending to their needs. The results indicate that though Employee Empowerment is not found in Ghanaian hospitality research, the concept is being practiced in some hotels in Sunyani therefore this study is setting the pace for other researchers to find out what is happening in other regions in Ghana. In conclusion the concept of Employee Empowerment is useful in hotel operation as it creates a conducive atmosphere for both employee and guests.
Key words: Employee, empowerment, hotel business, Ghanaian hospitality