International Research Journal of Public and Environmental Health
Vol.7 (1),pp. 7-13, February 2020
Available online at https://www.journalissues.org/IRJPEH/
Author(s) retain the copyright of this article. Author(s) agree that this article remain permanently open access under the terms of the Creative Commons Attribution License 4.0 International License.
Original Research Article
Correlation between dental visit satisfaction and shared decision making among Princess Nourah Bint Abdulrahman university dental clinics female attendees
Taghreed Alshareef1*, Nada Taha1, Dalal Alshaer1, Nouf Alzuhayri1, Malak Aldosari1 and Howeida Abusalih1
1Epidemiology Program, College of Health and Rehabilitation Sciences, Princess Nourah Bint Abdulrahman University, Riyadh, Saudi Arabia.
*Corresponding Author Email: taghreed_alshareef(at)hotmail.com
Patient experience is considered an important measure of the quality of health care. Satisfaction with dental services may be affected by the method adopted by the dentist. The extent of shared decision making can enhance the acceptance of treatment and thus improve patients’ oral health. Little is known in Saudi literature about how dentists’ interplay with their patient. To measure dental visit satisfaction level and shared decision making and their correlation with each other. A descriptive cross-sectional study was conducted among 220 female patients aged 18 years and above, attending dental clinics with the last dental visit not exceeding 2-3 weeks. Data were collected using an interviewer-administered structured questionnaire at the dental waiting areas. The questionnaire measures satisfaction and shared decision making as well as sociodemographic factors. The mean satisfaction level using the Likert scale was (4.5). The responses to the shared decision-making mean score were (3.89). There is a significant association between patient age and shared decision-making (p-value= 0.003) as well as the treating physician background (p-value= 0. 004). A highly significant moderate correlation was found between the level of patient satisfaction and the shared decision-making towards the positive direction (r= 0.509) with a P-value of 0.0001. Dental clinic attendees were highly satisfied with their dental visit, and they perceived the decision making to be moderately shared. Shared decision making had a significant moderate correlation with the level of patient satisfaction.
Key words: dentist, patient, satisfaction, decision making